GOOGLE ADS Google Ads: the flaws of a giantDespite generating $200 billion in revenue, Google Ads is a frustratingly flawed and inconsistent experience.Advertising • 7 minute read
UX OF BANKING Customer supportThere are some clear winners and losers here. But overall, the user experience of customer support is desperate for some innovation.UX of Banking • 11 minute read
UX OF BANKING Open BankingAlthough the challenger banks were considerably faster, all of the banks could improve the experience of using Open Banking.UX of Banking • 12 minute read
UX OF BANKING Making an international paymentQuite clearly, if you want to make international payments frequently you have to use a challenger bank, or Barclays.UX of Banking • 14 minute read
UX OF BANKING Freezing my cardWhilst the challenger banks have made this feature more accessible, they had a poor overall experience. Barclays was considerably better.UX of Banking • 11 minute read
UX OF BANKING Making my first paymentWith a few exceptions, there wasn’t a huge variance in the amount of effort, or time taken to send a payment from any of the banks.UX of Banking • 14 minute read
UX OF BANKING Opening 12 bank accountsThe challenger banks were significantly quicker (in days) and required less effort (in clicks) to get an active account.UX of Banking • 15 minute read
