WALL STREET JOURNAL

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Journalism Added today

• 16 minutes

UX OF BANKING

There are some clear winners and losers here. But overall, the user experience of customer support is desperate for some innovation.

UX of Banking Jun 2020

• 19 minutes

UX OF BANKING

Although the challenger banks were considerably faster, all of the banks could improve the experience of using Open Banking.

UX of Banking Jun 2020

• 21 minutes

UX OF BANKING

Quite clearly, if you want to make international payments frequently you have to use a challenger bank, or Barclays.

UX of Banking Jun 2020

• 24 minutes

UX OF BANKING

Whilst the challenger banks have made this feature more accessible, they had a poor overall experience. Barclays was considerably better.

UX of Banking Jun 2020

• 23 minutes

UX OF BANKING

With a few exceptions, there wasn’t a huge variance in the amount of effort, or time taken to send a payment from any of the banks.

UX of Banking May 2020

• 21 minutes

UX OF BANKING

The challenger banks were significantly quicker (in days) and required less effort (in clicks) to get an active account.

UX of Banking May 2020

• 18 minutes

UX matters.