DOCUSIGN One billion signaturesWith an average rating of 4.9 stars, after 500,000 reviews, their IOS app must be doing something right—but what?SAAS 5 days ago • 17 minutes
UX OF BANKING Customer supportThere are some clear winners and losers here. But overall, the user experience of customer support is desperate for some innovation.UX of Banking Jun 2020 • 19 minutes
UX OF BANKING Open BankingAlthough the challenger banks were considerably faster, all of the banks could improve the experience of using Open Banking.UX of Banking Jun 2020 • 21 minutes
UX OF BANKING Making an international paymentQuite clearly, if you want to make international payments frequently you have to use a challenger bank, or Barclays.UX of Banking Jun 2020 • 24 minutes
UX OF BANKING Freezing my cardWhilst the challenger banks have made this feature more accessible, they had a poor overall experience. Barclays was considerably better.UX of Banking Jun 2020 • 23 minutes
UX OF BANKING Making my first paymentWith a few exceptions, there wasn’t a huge variance in the amount of effort, or time taken to send a payment from any of the banks.UX of Banking May 2020 • 21 minutes
UX OF BANKING Opening 12 bank accountsThe challenger banks were significantly quicker (in days) and required less effort (in clicks) to get an active account.UX of Banking May 2020 • 18 minutes
