HBO The worst-rated streaming serviceHBO Max suffers from poor UX judgement, a lack of finesse and a focus on style over function. Let's learn from their mistakes.Streaming• 8 minutes
UX OF BANKING Customer supportThere are some clear winners and losers here. But overall, the user experience of customer support is desperate for some innovation.UX of Banking• 11 minutes
UX OF BANKING Open BankingAlthough the challenger banks were considerably faster, all of the banks could improve the experience of using Open Banking.UX of Banking• 12 minutes
UX OF BANKING Making an international paymentQuite clearly, if you want to make international payments frequently you have to use a challenger bank, or Barclays.UX of Banking• 14 minutes
UX OF BANKING Freezing my cardWhilst the challenger banks have made this feature more accessible, they had a poor overall experience. Barclays was considerably better.UX of Banking• 11 minutes
UX OF BANKING Making my first paymentWith a few exceptions, there wasn’t a huge variance in the amount of effort, or time taken to send a payment from any of the banks.UX of Banking• 14 minutes
UX OF BANKING Opening 12 bank accountsThe challenger banks were significantly quicker (in days) and required less effort (in clicks) to get an active account.UX of Banking• 15 minutes
