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HBO Max suffers from poor UX judgement, a lack of finesse and a focus on style over function. Let's learn from their mistakes.
Revolut, the self-professed 'all things money' app, certainly hides any hesitation about diving into new markets—this is no exception.
MONZO VS STARLING
Their core products are incredibly strong, but the cracks start to appear when you get even deeper into their experiences.
More than 70 million people use Cash App, but how true are the bold claims that it's the easiest way to send money?
Robinhood took unprecedented action and, without warning, temporarily restricted trading on immensely popular stocks like GameStop (GME).
UX OF PAYMENTS
Verifone are so far behind with their software—compared to iZettle, SumUp, Square and Shopify—that I doubt they’ll ever catch up.
Most iZettle, Square and SumUp customers would save money by switching to Verifone. But that doesn’t mean they should.
The incumbent provider Verifone performed considerably worse than iZettle, Square and SumUp.
The challenger providers were cheaper, simpler, faster and more efficient. And not just a little bit—considerably so.
Coinbase want to make buying cryptocurrency feel safer and simpler, in the hope that it entices new investors.
In a world where everything is free, how will these companies compete? The answer, at least partly, is in having the best experience.
UX OF BANKING
There are some clear winners and losers here. But overall, the user experience of customer support is desperate for some innovation.
Although the challenger banks were considerably faster, all of the banks could improve the experience of using Open Banking.
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