10,000+ hours of research
It’s like a UX university, without the fees.
HBO Max suffers from poor UX judgement, a lack of finesse and a focus on style over function. Let's learn from their mistakes.
Revolut, the self-professed 'all things money' app, certainly hides any hesitation about diving into new markets—this is no exception.
MONZO VS STARLING
Their core products are incredibly strong, but the cracks start to appear when you get even deeper into their experiences.
More than 70 million people use Cash App, but how true are the bold claims that it's the easiest way to send money?
After seeing the explosive growth of TikTok, YouTube reacted, launching an almost identical concept under the title of YouTube Shorts.
Whilst early-adopters are typically forgiving with UX issues, the millions of people being invited to the app each month will be far less tolerant.
Robinhood took unprecedented action and, without warning, temporarily restricted trading on immensely popular stocks like GameStop (GME).
Elon Musk, Jack Dorsey and Edward Snowden are just 3 of the influential advocates for Signal. Is the hype justified?
When Spotify started testing a feature called ‘Group Sessions’—letting friends listen to music together—I expected their UX to be world-class.
UX OF PAYMENTS
Verifone are so far behind with their software—compared to iZettle, SumUp, Square and Shopify—that I doubt they’ll ever catch up.
Most iZettle, Square and SumUp customers would save money by switching to Verifone. But that doesn’t mean they should.
The incumbent provider Verifone performed considerably worse than iZettle, Square and SumUp.
The challenger providers were cheaper, simpler, faster and more efficient. And not just a little bit—considerably so.
New UX analysis delivered to your inbox every month.
Thanks for joining. You should receive a welcome email shortly.