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DPD
Parcel deliveries
DPD is one of six couriers in a case study where identical boxes were shipped less than a mile, comparing booking, handover and tracking against its rivals.
Key takeaways from 1 Case Study
Identical boxes shipped under a mile with six couriers, exposing how differently each performs
The test covers booking, handover and tracking, not just the point of payment
In delivery, most of the experience lands after payment; one test parcel was seized by police
Last updated: 27/08/2026
Case Studies
UX Case Studies
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Benchmarking the UX of 6 delivery companies
with aCase Study
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+3 more
I shipped identical boxes, less than a mile, with multiple delivery companies — one was seized by the police.
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