A better empty state
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Feature usage+ 1 more
Starling
Mobile banking
Starling turns small moments into reassurance and personality, from December snow settling on your balance to scam warnings mid-payment. Featuring UX Bites and case studies.
Key takeaways from 10 Case Studies and 6 UX Bites
In December, snow falls down the screen and settles on the container holding your balance
A dynamic message confirms customer services haven't called you, right as you pay someone new
Previous payment references stay hidden until you tap the field, lowering cognitive load
Often uses:
Last updated: 27/08/2026
Real world examples
Displaying previous references
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Better understanding+ 2 more
Sign using BSL
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Reduce frustration+ 1 more
Starling's snow
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Happier users
We didn't call you
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Greater attention+ 4 more
Snow is falling
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Happier users
UX Case Studies
+9 morePayments: slow and shallow experiences
+9 moreThe hidden complexity of bank cards
+9 more900 days of progress
Monzo vs Starling: Overdrafts
+9 moreCustomer support
+9 moreOpen Banking
+9 moreMaking an international payment
+9 moreFreezing my card
+9 moreMaking my first payment
+9 moreOpening 12 bank accounts
There are more than 1400 UX Bites like this
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