A study on the UX of point of sale (POS) payment services.
Most people won’t notice which brand of payment terminal they’re tapping their card onto when they buy a latte, because from their perspective, they’re all the same.
But they’re not all equal, and billion dollar companies are fighting to get their hardware on the counter of your local coffee shop.
This 4-part publication is an analysis of the experience of using these devices.
Square’s device was 71% cheaper than Verifone’s, and arrived more than 2x faster.
Verifone’s device arrived misconfigured and was unusable for 3 business days.