Loading
Search, browse, chat and learn.
Google catches broken states early — muted volume, lost connection — and teaches shortcuts in the moment. With examples from Gemini, Docs, Sheets and the Play store.
Key takeaways from 6 Case Studies and 29 UX Bites
Gemini pauses a voice chat if your volume is at zero, and offers captions as the alternative
Sheets cycles shortcuts through cell A1, and Docs shows a tip when it spots a typo it can't fix
The Play store serves a playable hot air balloon game instead of an offline error screen
Often uses:
Two people on the same flight, in identical seats, could pay dramatically different prices. Why? Because airlines use pricing strategies designed to upsell and confuse you at checkout.
How checkouts utilise strategic bundling to convert more
The value of certainty in design
Why you shouldn't trust "best value" tags
You don’t just lose customers to price—you lose them to uncertainty. When users hesitate, they search again, and every new search is a chance for a competitor to win them over.
The headwind of AI summaries
Boosting retention across multiple sessions
Creating high-intention triggers
What appears at first to be an industry driven by price, is actually a battle of who can make you believe that you got the best price, while charging 3x more for baggage.
Using psychology to create value
Identifying insider blind spots
Contextualising data better
Despite generating $200 billion in revenue, Google Ads is a frustratingly flawed and inconsistent experience.
Apple and Google have been fighting for map dominance for nearly a decade, but which is better?
1.8 billion active users, 44% of Americans opting to use it as their email solution, and it's created by Google. It should be great, right?
If features can be coded in minutes, thoughtful design is what wins
Get the free content when it's released, straight to your inbox, no account required
"An exceptional resource for learning how to build habit-forming products that people love."
"I’d never met anybody who looks at usability and UX the way I do until I met Peter. Only he’s smarter."
"The completest view of the psychological underpinnings of human behaviour that I’ve ever seen."
"What a nice idea! Christopher Alexander would be proud to see patterns collected like this."