How private audits work
When I ran my own FinTech, I hated most consultants. I've designed a service which is exactly what I would have wanted for my business.
1. Identifying the most important journey
You may already have a user journey in mind (i.e., creating an account, or the first-time user experience), but if not, I can help you identify the most influential one.
🧠Identifying the levers
Understanding which journeys will lead to the greatest overall benefit.
🗺Creating a plan
I'll use this to put together a proposal for an audit, including timescales and cost.
"Peter provided crisp, clear and insightful feedback that was in-depth with examples as well as a prioritised to do list. This boosted our conversions by 16%."
Peter’s analysis was so insightful and detailed, he surfaced a bunch of new thinking and opportunities to orient people experiencing Notion for the first time.
"The audit was incredibly helpful and allowed us to improve the UX significantly having a noticeable impact on conversion."
2. Completing the audit
I'll then compile all the material I'll need (e.g., URLs, designs, logins), and complete the audit during an agreed time slot.
✌🏻The UX audit
A 'slideshow-style' presentation—similar to the public case studies, but in more detail
You'll get a checklist of every issue raised, weighted by importance, so you know what to work on first.
"He delivered great insights that were exactly what we needed to take our user experience to the next level."
The audit extracted insights, filled with discussions of best practice and actionable recommendations to feed back into our product.
Peter helped us identify what we could improve with a user-centric mindset, including how to increase wonder, decrease anxiety, and how to optimally unfold the experience to users.
3. Creating a roadmap
The audit doesn’t end when I send you over the documents. I'm then available to chat through the audit, future designs, and UX-problems indefinitely.
There's no hard limit to how much we can chat—one of the benefits of only being able to take on a few projects each month.
💬Discuss the audit
We can get into finer details about issues raised in the audit, and discuss potential resolutions.
I'll encourage you to send me revised designs to look at, and we can check that they fix the issues.
"I involved Peter to challenge us and our current product design, and he truly delivered."
Peter provided interesting ideas and feedback that highlight both his knowledge of product design and customer empathy.
"Without Built for Mars, we’d be average, and our customers deserve better. These UX audits help us deliver a world-class experience.
Contact Peter for a UX audit
I can only take on a few projects each month, and am typically booked 2/3 months in advance. To start the process, complete the short form below, or email me on hello (at) builtformars.com.
A forensic look at your site:
Here are some questions I get asked often: