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Uber

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This is why your Uber Eats driver got lost
UBER EATSCase Study

This is why your Uber Eats driver got lostPreview this content

I joined 4 million others, and became an actual Uber Driver, and the UX is surprisingly awkward.

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UX Bites

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You've started making money

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Creating loss aversion

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Your order arrived early

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Promos and hooks in your basket

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Casting a shadow

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7 seconds to check your order

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Anchoring your wait

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An anti-churn tactic

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Animated Uber Eats icons

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Uber's dynamic empty state

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Tap to unwrap

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Scheduling an Uber

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Uber Eats drop off options

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Handling substitute groceries

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Weather-based tipping prompt

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Uber's safety toolkit

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Avoiding accidental orders

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Known bike lane risks

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