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People often prefer what is familiar. They may even actively avoid considering new options.
This is also occasionally called the Mere Exposure Effect.
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To utilise this bias, it's helpful to understand why it works.
In short, it helps humans to make quick judgements:
1. It reduces uncertainty
2. It's quicker to interpret
Imagine that you're walking through the serengeti, and you turn to see this:
Your life depends on your ability to process this, and make a snap judgement about what you should do next.
You don't want to waste valuable seconds deciding if it's a lion, a rarer breed of cat or a man in a lion suit. You have a bias towards what you're familiar with (a lion), and so you run.
This bias was necessary for our survival, and our brains have been trained to gravitate towards the familiar.
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