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Fintech

This curated collection includes 23 original case studies, covering all things Fintech, from Revolut to Robinhood.

Wise: UX without borders
Wise•
9 min read minute read

Wise: UX without borders

Wise are a multi-currency financial service that, during the age of incumbent banking, earned success with their radical transparency.

FinTechBankingPayments
Payments: slow and shallow experiences
UX of Banking
•
8 min read minute read

Payments: slow and shallow experiences

Deconstructing the notion that these banks have feature parity in 2023.

UX of BankingFinTechBanking
The hidden complexity of bank cards
UX of Banking
•
21 min read minute read

The hidden complexity of bank cards

Historically, bank cards were relatively simple rectangles of plastic. But not any more.

UX of BankingFinTech
900 days of progress
UX of Banking
•
8 min read minute read

900 days of progress

A unique opportunity to revisit these 12 banks, re-benchmark them, and highlight what 900 days of progress looks like.

UX of BankingFinTechBanking
The complexity of credit scores
Credit Karma•
8 min read minute read

The complexity of credit scores

They're a confusing mosaic of your financial position. Here's how Credit Karma could educate their users more effectively.

FinTechCredit scoresBanking
Revolut Junior: adolescent banking
Revolut•
11 min read minute read

Revolut Junior: adolescent banking

Revolut, the self-professed 'all things money' app, certainly hides any hesitation about diving into new marketsthis is no exception.

BankingRevolutMonzo
Monzo vs Starling: Overdrafts
MONZO VS STARLING
•
8 min read minute read

Monzo vs Starling: Overdrafts

Their core products are incredibly strong, but the cracks start to appear when you get even deeper into their experiences.

BankingMonzoStarling
Is this the easiest way to send money?
Cash App•
7 min read minute read

Is this the easiest way to send money?

More than 70 million people use Cash App, but how true are the bold claims that it's the easiest way to send money?

PaymentsFinTechIOS
How Robinhood handled a crisis
Robinhood•
5 min read minute read

How Robinhood handled a crisis

Robinhood took unprecedented action and, without warning, temporarily restricted trading on immensely popular stocks like GameStop (GME).

InvestingRobinhoodCrisis
Building a store
UX of Payments
•
11 min read minute read

Building a store

Verifone are so far behind with their softwarecompared to iZettle, SumUp, Square and Shopifythat I doubt theyll ever catch up.

UX of PaymentsBankingFinTech
Making a payment
UX OF PAYMENTS
•
10 min read minute read

Making a payment

Most iZettle, Square and SumUp customers would save money by switching to Verifone. But that doesnt mean they should.

UX of PaymentsBankingFinTech
The card reader
UX of Payments
•
11 min read minute read

The card reader

The incumbent provider Verifone performed considerably worse than iZettle, Square and SumUp.

UX of PaymentsBankingFinTech
Opening an account
UX of Payments
•
10 min read minute read

Opening an account

The challenger providers were cheaper, simpler, faster and more efficient. And not just a little bitconsiderably so.

UX of PaymentsiZettleSumup
How Klarna Works
Klarna•
8 min read minute read

How Klarna Works

Klarna is one of the biggest buy-now, pay-later services in the world, and youll probably have seen their logo in a few familiar places, like ASOS, Topshop and Wayfair.

PurchaseKlarnaPayPal
Buying Bitcoin on Coinbase
Coinbase•
6 min read minute read

Buying Bitcoin on Coinbase

Coinbase want to make buying cryptocurrency feel safer and simpler, in the hope that it entices new investors.

CryptoInvestingCoinbase
Freetrade: the UK's Robinhood?
Freetrade•
5 min read minute read

Freetrade: the UK's Robinhood?

In a world where everything is free, how will these companies compete? The answer, at least partly, is in having the best experience.

InvestingStocksFinTech
Customer support
UX of Banking
•
11 min read minute read

Customer support

There are some clear winners and losers here. But overall, the user experience of customer support is desperate for some innovation.

UX of BankingBankingFinTech
Open Banking
UX of Banking
•
12 min read minute read

Open Banking

Although the challenger banks were considerably faster, all of the banks could improve the experience of using Open Banking.

UX of BankingBankingFinTech
Making an international payment
UX of Banking
•
14 min read minute read

Making an international payment

Quite clearly, if you want to make international payments frequently you have to use a challenger bank, or Barclays.

UX of BankingBankingFinTech
Freezing my card
UX of Banking
•
11 min read minute read

Freezing my card

Whilst the challenger banks have made this feature more accessible, they had a poor overall experience. Barclays was considerably better.

UX of BankingBankingFinTech
Making my first payment
UX of Banking
•
14 min read minute read

Making my first payment

With a few exceptions, there wasnt a huge variance in the amount of effort, or time taken to send a payment from any of the banks.

UX of BankingBankingFinTech
Opening 12 bank accounts
UX of Banking
•
15 min read minute read

Opening 12 bank accounts

The challenger banks were significantly quicker (in days) and required less effort (in clicks) to get an active account.

UX of BankingBankingFinTech
How categories and tags on Monzo work
Monzo•
6 min read minute read

How categories and tags on Monzo work

Their core product is often praised for being intuitive, but when you go a little deeper, does it give up any ground?

BankingFinTechMonzo