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Fintech
This curated collection includes 25 original case studies, covering all things Fintech, from Revolut to Robinhood.
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Is This Why Users Are Ignoring Your Features?Preview this content
Simple techniques to increase feature usage, retention and ultimately alter how users perceive the value of your product.
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Why Robinhood's $7.08 Welcome Bonus WorksPreview this content
The product psychology behind why theirs works, and why yours probably doesn't. Here are the secrets of the welcome bonus.
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How (and why) Wise leverage radical transparencyPreview this content
Wise are a multi-currency financial service that, during the age of incumbent banking, earned success with their radical transparency.
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Payments: slow and shallow experiencesPreview this content
Deconstructing the notion that these banks have feature parity in 2023.
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The hidden complexity of bank cardsPreview this content
Historically, bank cards were relatively simple rectangles of plastic. But not any more.
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900 days of progressPreview this content
A unique opportunity to revisit these 12 banks, re-benchmark them, and highlight what 900 days of progress looks like.
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The complexity of credit scoresPreview this content
They're a confusing mosaic of your financial position. Here's how Credit Karma could educate their users more effectively.
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Revolut Junior: adolescent bankingPreview this content
Revolut, the self-professed 'all things money' app, certainly hides any hesitation about diving into new marketsthis is no exception.
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Monzo vs Starling: OverdraftsPreview this content
Their core products are incredibly strong, but the cracks start to appear when you get even deeper into their experiences.
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Is this the easiest way to send money?Preview this content
More than 70 million people use Cash App, but how true are the bold claims that it's the easiest way to send money?
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How Robinhood handled a crisisPreview this content
Robinhood took unprecedented action and, without warning, temporarily restricted trading on immensely popular stocks like GameStop (GME).
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Building a storePreview this content
Verifone are so far behind with their softwarecompared to iZettle, SumUp, Square and Shopifythat I doubt theyll ever catch up.
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Making a paymentPreview this content
Most iZettle, Square and SumUp customers would save money by switching to Verifone. But that doesnt mean they should.
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The card readerPreview this content
The incumbent provider Verifone performed considerably worse than iZettle, Square and SumUp.
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Opening an accountPreview this content
The challenger providers were cheaper, simpler, faster and more efficient. And not just a little bitconsiderably so.
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How Klarna WorksPreview this content
Klarna is one of the biggest buy-now, pay-later services in the world, and youll probably have seen their logo in a few familiar places, like ASOS, Topshop and Wayfair.
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Buying Bitcoin on CoinbasePreview this content
Coinbase want to make buying cryptocurrency feel safer and simpler, in the hope that it entices new investors.
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Freetrade: the UK's Robinhood?Preview this content
In a world where everything is free, how will these companies compete? The answer, at least partly, is in having the best experience.
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Customer supportPreview this content
There are some clear winners and losers here. But overall, the user experience of customer support is desperate for some innovation.
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Open BankingPreview this content
Although the challenger banks were considerably faster, all of the banks could improve the experience of using Open Banking.
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Making an international paymentPreview this content
Quite clearly, if you want to make international payments frequently you have to use a challenger bank, or Barclays.
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Freezing my cardPreview this content
Whilst the challenger banks have made this feature more accessible, they had a poor overall experience. Barclays was considerably better.
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Making my first paymentPreview this content
With a few exceptions, there wasnt a huge variance in the amount of effort, or time taken to send a payment from any of the banks.
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Opening 12 bank accountsPreview this content
The challenger banks were significantly quicker (in days) and required less effort (in clicks) to get an active account.
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How categories and tags on Monzo workPreview this content
Their core product is often praised for being intuitive, but when you go a little deeper, does it give up any ground?