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Fintech

This curated collection includes 25 original case studies, covering all things Fintech, from Revolut to Robinhood.

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Is This Why Users Are Ignoring Your Features?

Is This Why Users Are Ignoring Your Features?Preview this content

Simple techniques to increase feature usage, retention and ultimately alter how users perceive the value of your product.

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Why Robinhood's $7.08 Welcome Bonus Works

Why Robinhood's $7.08 Welcome Bonus WorksPreview this content

The product psychology behind why theirs works, and why yours probably doesn't. Here are the secrets of the welcome bonus.

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How (and why) Wise leverage radical transparency

How (and why) Wise leverage radical transparencyPreview this content

Wise are a multi-currency financial service that, during the age of incumbent banking, earned success with their radical transparency.

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Payments: slow and shallow experiences

Payments: slow and shallow experiencesPreview this content

Deconstructing the notion that these banks have feature parity in 2023.

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The hidden complexity of bank cards

The hidden complexity of bank cardsPreview this content

Historically, bank cards were relatively simple rectangles of plastic. But not any more.

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900 days of progress

900 days of progressPreview this content

A unique opportunity to revisit these 12 banks, re-benchmark them, and highlight what 900 days of progress looks like.

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The complexity of credit scores

The complexity of credit scoresPreview this content

They're a confusing mosaic of your financial position. Here's how Credit Karma could educate their users more effectively.

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Revolut Junior: adolescent banking

Revolut Junior: adolescent bankingPreview this content

Revolut, the self-professed 'all things money' app, certainly hides any hesitation about diving into new marketsthis is no exception.

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Monzo vs Starling: Overdrafts

Monzo vs Starling: OverdraftsPreview this content

Their core products are incredibly strong, but the cracks start to appear when you get even deeper into their experiences.

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Is this the easiest way to send money?

Is this the easiest way to send money?Preview this content

More than 70 million people use Cash App, but how true are the bold claims that it's the easiest way to send money?

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How Robinhood handled a crisis

How Robinhood handled a crisisPreview this content

Robinhood took unprecedented action and, without warning, temporarily restricted trading on immensely popular stocks like GameStop (GME).

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Building a store

Building a storePreview this content

Verifone are so far behind with their softwarecompared to iZettle, SumUp, Square and Shopifythat I doubt theyll ever catch up.

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Making a payment

Making a paymentPreview this content

Most iZettle, Square and SumUp customers would save money by switching to Verifone. But that doesnt mean they should.

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The card reader

The card readerPreview this content

The incumbent provider Verifone performed considerably worse than iZettle, Square and SumUp.

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Opening an account

Opening an accountPreview this content

The challenger providers were cheaper, simpler, faster and more efficient. And not just a little bitconsiderably so.

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How Klarna Works

How Klarna WorksPreview this content

Klarna is one of the biggest buy-now, pay-later services in the world, and youll probably have seen their logo in a few familiar places, like ASOS, Topshop and Wayfair.

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Buying Bitcoin on Coinbase

Buying Bitcoin on CoinbasePreview this content

Coinbase want to make buying cryptocurrency feel safer and simpler, in the hope that it entices new investors.

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Freetrade: the UK's Robinhood?

Freetrade: the UK's Robinhood?Preview this content

In a world where everything is free, how will these companies compete? The answer, at least partly, is in having the best experience.

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Customer support

Customer supportPreview this content

There are some clear winners and losers here. But overall, the user experience of customer support is desperate for some innovation.

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Open Banking

Open BankingPreview this content

Although the challenger banks were considerably faster, all of the banks could improve the experience of using Open Banking.

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Making an international payment

Making an international paymentPreview this content

Quite clearly, if you want to make international payments frequently you have to use a challenger bank, or Barclays.

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Freezing my card

Freezing my cardPreview this content

Whilst the challenger banks have made this feature more accessible, they had a poor overall experience. Barclays was considerably better.

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Making my first payment

Making my first paymentPreview this content

With a few exceptions, there wasnt a huge variance in the amount of effort, or time taken to send a payment from any of the banks.

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Opening 12 bank accounts

Opening 12 bank accountsPreview this content

The challenger banks were significantly quicker (in days) and required less effort (in clicks) to get an active account.

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How categories and tags on Monzo work

How categories and tags on Monzo workPreview this content

Their core product is often praised for being intuitive, but when you go a little deeper, does it give up any ground?