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Hardware is notoriously difficult to get right. Once a device has been shipped, there are limitations to what can be changed.
So this chapter explores the physical card reader, and what the experience of setting up this device is really like.
It also compares these readers to new mobile point-of-sale (mPOS) initiatives, such as the Visa ‘tap to phone’ technology.
Summary: The incumbent provider Verifone performed considerably worse than iZettle, Square and SumUp.
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Why your power-on times matter.
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What we can learn from video games.
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Why you should be generous with accessories.
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How removing a click may create a moment of magic.
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The problem with instruction manuals.
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Written by Peter Ramsey
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