Live chat widgets

You need a BFM+ subscription to bookmark ideas
RevolutMar 2024

If you've got an active live chat, Revolut will show it dynamically on the home feed.

Live chat widgets
Summary
Impacts:Productivity & Efficiency, Discomfort & Frustration
UI Components:Dynamic Components

🍪

More Bites

Predicted prices

Predicted prices

Hopper is a price tracking app for flights and hotels, and it frames the value of a booking by showing a timeline of the predicted prices over time.

A mini celebration

A mini celebration

When rating a book 5 stars, you'll see a celebration burst onto screen.

Look at yourself, go on

Look at yourself, go on

If you attempt to use a blocked app, OneSec offers a variety of novel interventions, like opening the front camera so you have to stare at yourself breaking your own rules.

Add to calendar

Add to calendar

After ordering a food delivery, you can easily create an event in your calendar with all of your slot information and booking reference.

A utility loyalty scheme

A utility loyalty scheme

Octopus Energy will let you earn Octopoints for completing habit-forming actions (like submitting meter readings), which you can then redeem for credit.

Frequently used emojis

Frequently used emojis

Loom will let you easily swap the default selection of emojis for your most frequently used ones.

🚀

Related Case Studies

Unlock With BFM+
Payments: slow and shallow experiences
UX of BankingCase Study

Payments: slow and shallow experiences

Deconstructing the notion that these banks have feature parity in 2023.

Unlock With BFM+
The hidden complexity of bank cards
UX of BankingCase Study

The hidden complexity of bank cards

Historically, bank cards were relatively simple rectangles of plastic. But not any more.

Unlock With BFM+
900 days of progress
UX of BankingCase Study

900 days of progress

A unique opportunity to revisit these 12 banks, re-benchmark them, and highlight what 900 days of progress looks like.

Unlock With BFM+
Revolut Junior: adolescent banking

Revolut Junior: adolescent banking

Revolut, the self-professed 'all things money' app, certainly hides any hesitation about diving into new marketsthis is no exception.

Unlock With BFM+
Customer support
UX of BankingCase Study

Customer support

There are some clear winners and losers here. But overall, the user experience of customer support is desperate for some innovation.

Unlock With BFM+
Open Banking
UX of BankingCase Study

Open Banking

Although the challenger banks were considerably faster, all of the banks could improve the experience of using Open Banking.