💸

UX of payments

A collection of original case studies, focused on POS payment systems.

The UX of payments

UX OF PAYMENTS

Building a store Building a store

Building a store

Verifone are so far behind with their software—compared to iZettle, SumUp, Square and Shopify—that I doubt they’ll ever catch up.

UX of Payments
• 11 minute read

UX OF PAYMENTS

Making a payment Making a payment

Making a payment

Most iZettle, Square and SumUp customers would save money by switching to Verifone. But that doesn’t mean they should.

UX of Payments
• 10 minute read

UX OF PAYMENTS

The card reader The card reader

The card reader

The incumbent provider Verifone performed considerably worse than iZettle, Square and SumUp.

UX of Payments
• 11 minute read

UX OF PAYMENTS

Opening an account Opening an account

Opening an account

The challenger providers were cheaper, simpler, faster and more efficient. And not just a little bit—considerably so.

UX of Payments
• 10 minute read

You may also be interested in

UX OF BANKING

900 days of progress 900 days of progress

900 days of progress

A unique opportunity to revisit these 12 banks, re-benchmark them, and highlight what 900 days of progress looks like.

UX of Banking
• 8 minute read

UX OF BANKING

Customer support Customer support

Customer support

There are some clear winners and losers here. But overall, the user experience of customer support is desperate for some innovation.

UX of Banking
• 11 minute read

UX OF BANKING

Open Banking Open Banking

Open Banking

Although the challenger banks were considerably faster, all of the banks could improve the experience of using Open Banking.

UX of Banking
• 12 minute read

UX OF BANKING

Making an international payment Making an international payment

Making an international payment

Quite clearly, if you want to make international payments frequently you have to use a challenger bank, or Barclays.

UX of Banking
• 14 minute read

UX OF BANKING

Freezing my card Freezing my card

Freezing my card

Whilst the challenger banks have made this feature more accessible, they had a poor overall experience. Barclays was considerably better.

UX of Banking
• 11 minute read