UX OF PAYMENTS


Building a store
Verifone are so far behind with their software—compared to iZettle, SumUp, Square and Shopify—that I doubt they’ll ever catch up.
UX of Payments
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11 minute read
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A collection of original case studies, focused on POS payment systems.
UX OF PAYMENTS
Verifone are so far behind with their software—compared to iZettle, SumUp, Square and Shopify—that I doubt they’ll ever catch up.
UX OF PAYMENTS
Most iZettle, Square and SumUp customers would save money by switching to Verifone. But that doesn’t mean they should.
UX OF PAYMENTS
The incumbent provider Verifone performed considerably worse than iZettle, Square and SumUp.
UX OF PAYMENTS
The challenger providers were cheaper, simpler, faster and more efficient. And not just a little bit—considerably so.
UX OF BANKING
Historically, bank cards were relatively simple rectangles of plastic. But not any more.
UX OF BANKING
A unique opportunity to revisit these 12 banks, re-benchmark them, and highlight what 900 days of progress looks like.
UX OF BANKING
There are some clear winners and losers here. But overall, the user experience of customer support is desperate for some innovation.
UX OF BANKING
Although the challenger banks were considerably faster, all of the banks could improve the experience of using Open Banking.
UX OF BANKING
Quite clearly, if you want to make international payments frequently you have to use a challenger bank, or Barclays.
UX OF BANKING
Whilst the challenger banks have made this feature more accessible, they had a poor overall experience. Barclays was considerably better.
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