This is Why Your Uber Eats Driver Got Lost

Most of you will be familiar with the experience of either riding in an Uber, or having food delivered by one—the convenience is enchanting.

Watching a tiny car bounce around a map as the driver makes their way to you is a UX delight so powerful, that it's been copied across many verticals.

But my experience of the driver-side app had been limited to me watching the driver's docked iPhone navigate us to our destination, during a ride. I didn't know what happened before or after.

I then immersed myself in the role; going online at different times of the day, completing deliveries, cancelling orders and hovering outside KFC waiting for my next ride.

Let's get to the point: the UX is surprisingly awkward.

Let's look at the experience of making my first delivery on Uber Eats.