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Home
Case Studies
Making a payment

How to get the most from Case Studies

BFM+Exclusive

Making a payment

10 mins
about
SquareSum upZettle+1 more
from the UX of Payments
Zettle
  • Key takeaways
  • Case studies

The experience of making a payment is undeniably the most important user journey for these services.

It’s a process that on the surface looks very simple to build, but is subject to awkward use cases which make it incredibly difficult to get right.

Which of these payment service providers has the best experience—for both the employees, and the customers?

Let’s dive in.

Summary: Most iZettle, Square and SumUp customers would save money by switching to Verifone. But that doesn’t mean they should.

Key takeaways

  • 🙋‍♂️

    Why you’ll need to turn off your phone’s notifications.

  • 🏝

    Why Verifone isn’t suitable for everyone.

  • ⚡️

    How (not) to time permission modals.

  • 👈

    SumUp’s lack of an undo button.

  • 👀

    Why the consumer benefits from a screen.

  • 🌍

    The problem with using Square at a car boot sale.

Case studies

Peter Ramsey, Built for Mars Founder

Written by Peter Ramsey

Consultant to 100+ companies

Published: 12/11/2020
Last edited: 01/04/2025

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