BFM+Exclusive

Making my first payment

14 mins

about

+9 more

from the UX of Banking

What they do differently
Case studies

The days of paying friends and family with cash are behind us. Why? Well, because paying people online is so delightfully easy.

Tap, tap, tap… okay I’ve sent you £30.

Sending money online—probably through a mobile app—is quickly becoming the norm.

But are the banks ready for this new world? How well will the traditional banks evolve given that they’re now competing with mobile-only companies?

Summary: With a few exceptions, there wasn’t a huge variance in the amount of effort, or time taken to send a payment from any of the banks.

What they do differently

⚡️
Faster notifications.
👆
Pre-selecting your only account.
😅
Reduced the user’s anxiety when making a payment.
💪
Utilising the power of defaults.
👨‍🏫
Unlocking extra value through external functionality.
⛔️
Handling errors well.

Case studies

Written by Peter Ramsey

Consultant to 100+ companies

Published: 28/05/2020

Last edited: 01/04/2025