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The days of paying friends and family with cash are behind us. Why? Well, because paying people online is so delightfully easy.
Tap, tap, tap… okay I’ve sent you £30.
Sending money online—probably through a mobile app—is quickly becoming the norm.
But are the banks ready for this new world? How well will the traditional banks evolve given that they’re now competing with mobile-only companies?
Summary: With a few exceptions, there wasn’t a huge variance in the amount of effort, or time taken to send a payment from any of the banks.
What they do differently
⚡️
Faster notifications.
👆
Pre-selecting your only account.
😅
Reduced the user’s anxiety when making a payment.
💪
Utilising the power of defaults.
👨🏫
Unlocking extra value through external functionality.
⛔️
Handling errors well.
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Written by Peter Ramsey
Published
Last edited
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