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Case Studies
The hidden complexity of bank cards

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BFM+Exclusive

The hidden complexity of bank cards

21 mins
about
MonzoRevolutStarling+9 more
from the UX of Banking
Revolut logo
  • 12 case studies:

Historically, bank cards were relatively simple rectangles of plastic. 

You typically only had one. If you wanted to segregate money into your savings, you'd need to open a specific savings account—and that had its own card. 

Undoubtedly accelerated by both the app-first banks, and the mainstream use of Apple/Google Pay, this space is maturing quickly.

There are now physical, virtual and temporary cards (of which you can have many), Apple and Google Pay, virtual savings pots, cross-currency accounts and more.

This chapter is all about those colourful cards, and how the accumulation of that feature complexity has been tackled in 2023. 

And as a hint, it involves a lot of copying.

  • Something that's been heavily copied since 2020
  • Something that should be copied
  • The difficulty of copying the challengers
  • Knowing when to remove something you copied

But first, let's order 12 new cards.

12 case studies:

Profile photo. A circular headshot of a smiling young man with short tousled hair and round glasses, suitable as an author avatar or user profile picture. No interface elements are shown.

Written by Peter Ramsey

Consultant to 100+ companies

Published: 24/01/2023
Last edited: 01/04/2025

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