
Banking
The Co-operative Bank features in our benchmarks of 12 UK banks, covering account opening, first payments, card freezing, Open Banking and customer support.
Key takeaways from 9 Case Studies
Slower to open an account than challenger banks, which needed fewer clicks and fewer days
Features like card freezing and Open Banking exist, but aren't fast or easy to reach
Re-benchmarked 900 days later, testing whether claimed feature parity holds up
If features can be coded in minutes, thoughtful design is what wins
Get the free content when it's released, straight to your inbox, no account required
"An exceptional resource for learning how to build habit-forming products that people love."
"I’d never met anybody who looks at usability and UX the way I do until I met Peter. Only he’s smarter."
"The completest view of the psychological underpinnings of human behaviour that I’ve ever seen."
"What a nice idea! Christopher Alexander would be proud to see patterns collected like this."