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When viewing lyrics in Apple Music, you can "turn down" the voice track so you can sing along like karaoke.
Right before you create an account, Ahead use three pieces of clever psychology: framing (x2) and compliance.
If the order button is out of view in the checkout, Too Good To Go will show a prompt to scroll.
The Monzo Perks redemption screen has a dynamic design depending on what you're redeeming.
When you start streaming on Twitch, they'll give you a few challenges. These set achievable targets, without you having to lower your own aspirations.
When pre-ordering cinema snacks on Fandango, you can ask to be texted 10 minutes before it's ready to collect.
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Simple techniques to increase feature usage, retention and ultimately alter how users perceive the value of your product.
They aren't exactly the future of customer service that we were promised. This is why you hate them though.
Deconstructing the notion that these banks have feature parity in 2023.
Historically, bank cards were relatively simple rectangles of plastic. But not any more.
A unique opportunity to revisit these 12 banks, re-benchmark them, and highlight what 900 days of progress looks like.
Their core products are incredibly strong, but the cracks start to appear when you get even deeper into their experiences.
