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To help reduce fraud, Robinhood will notice if you’re on the phone to anyone while using their app, and remind you that you’re not speaking to them.
AI insights
Insights
Visible Lifeboats are features that reassure users just by being present. Robinhood’s warning acts as a visible lifeboat, easing anxiety about scams even if most users never see or need it.
Context Shifting is about softening the transition between tasks. Robinhood’s warning pops up during a risky context shift—using the app while on a call—to reduce confusion and keep users alert to scams.
Anxiety is hesitation or uncertainty about taking action. The warning directly addresses scam fears, which can lower anxiety and help users feel safer using the app.
Monzo uses a similar pattern, warning users if they're on a call while using the app. Both Monzo and Robinhood build trust by showing they’re actively protecting users from fraud.
Figma reassures users with a quick message when updating or pasting, reducing worry about losing work. Robinhood’s warning works the same way—briefly setting the user's expectations to cut down on fear and doubt.
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UI Components:
Posted 25/10/2025
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Waiting on hold
While waiting on hold for Robinhood support, you get a notification giving you a heads up that it’s almost your turn, along with which number they’re going to call you from.
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