By Peter Ramsey

24 Aug 23

😮‍💨

UX Psychology

Cognitive Dissonance

Summary

This is the discomfort of holding two conflicting opinions.

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Introduction

This internal contradiction includes the mental conflict when your beliefs don't reflect your actions.

For example; craving fast food, but also wanting to feel healthy, or have the perception that you're someone who cares about fitness. 

Often people will address this by:

  • Lying to themselves (i.e., opting to believe a lie, or excusing an action as "not that contradictory").
  • Changing their behaviour (i.e., an animal-lover deciding to not eat meat).
  • Adopting a new behaviour (i.e., going for a run to offset eating a cake).
https://content.builtformars.com/uploads/images/Picture1.png_2022-11-26-195108_aqwu.webp

That’s theory, now learn about how to implement this.

BFM+

ÂŁ8/mo

For product builders

  • Impacts of Cognitive Dissonance
  • Product tips (i.e., what you should do now)
  • Related UX bites for more examples