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Social Proof

Psychology used by:

DuolingoAirbnbDiscord
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People adapt their behaviour based on others. Our subconscious shortcut is to use social proof, and look at what others are doing.

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Introduction

People are constantly seeking evidence to evaluate a new experience (e.g., a product, service, or holiday).

It's essentially the basis for reviews and testimonials, although can be used in much more subtle ways.

https://cdn.craft.cloud/983dd56a-1291-4f1f-ba2b-57c60e14c22a/assets/images/SocialProof.jpg

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Potential impacts

Conversion rates

  • Social proof can have a huge impact to conversion rates, particularly in a checkout.
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Mastering UX Psychology: Social Proof