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Metro was the first bank to introduce the concept of ‘freezing’ your card back in 2014. Before this, if you lost your card you had a much simpler choice: cancel it now, or ransack your own home, admit defeat, and cancel it anyway.
Freezing your card essentially blocks it with software. It’s reversible, meaning you don’t have to wait a week for your new card to arrive—if you find it.
And for the 6% of brits who admit to having lost their card more than 4 times, this feature might get more usage than many of the apps on their phone.
So I wanted to see how easy it was to freeze my card with each bank.
Summary: Whilst the challenger banks have made this feature more accessible, they had a poor overall experience. Barclays was considerably better.
Summary:
👩🏫
Better education.
🤝
Work better with third parties.
🏂
More pro-active anti-fraud notifications.
🚦
Dynamically suggesting next steps.
Case studies
Written by Peter Ramsey
Published
Last edited
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