Skills you'll build
Making complex tools feel simple to use
Helping users understand what AI can (and can’t) do
Fixing broken expectations before they cause confusion
How do you teach people to use something that goes through step-change improvements every 6 months?
Put it like this; there's a clue that ChatGPT isn't as intuitive as a traditional search engine.
It's that companies are hiring for a skill known as "prompt engineering".
In short: the change in complexity of AI is outpacing behavioural evolution—by a lot.
It's harder to build predictable and transparent experiences when even literal computer scientists can't predict the outcome of a prompt, or explain it to someone on the train.
This is a case study about ChatGPT.
But more so, it's about core principles of design that are being stretched and tested by AI.
And I think it explains the strategy for Apple Intelligence.
Written by Peter Ramsey
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