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Case Studies
A Masterclass In Pricing Psychology

How to get the most from Case Studies

BFM+Exclusive

A Masterclass In Pricing Psychology

12 mins
about Netflix
Netflix logo large
  • What you'll learn:
  • Case study

Take up forย Netflix's ad-supported subscription was initially slow.

The Wallย Street Journal reported that only 9% of new signups opted for it, and of those who were happy to watch ads, 43% had downgraded from more expensive options.

So Netflix made a simple design tweak: to 'hide' one of their most popular packages.

The result: sign-ups to their ad-tier doubled.

This case study demonstrates a masterclass of pricing psychology, and how simple changes (reliant on data and experimentation)ย can significantlyย alter the course of your product.

Although before we start, I want to be clear about something: what you're about to see could easily be perceived as a dark pattern.

What you'll learn:

  • 🖼

    How to frame and anchor product tiers
  • 🦜

    How to use a decoy option
  • 🏋๏ธ

    Why the perception of hard work is important
  • 🔥

    How to do cohort experimentation

Case study

Profile photo. A circular headshot of a smiling young man with short tousled hair and round glasses, suitable as an author avatar or user profile picture. No interface elements are shown.

Written by Peter Ramsey

Consultant to 100+ companies

Part of:
Product Psychology ยท Purchases & Subscriptions
Published: 28/02/2023
Last edited: 01/04/2025

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