Loading
Monica
AI assistant
Monica intercepts Chrome extension removal with an exit survey, then offers a dynamic fix to win you back. Our UX Bites cover their last-moment anti-churn tactics.
Key takeaways from 1 UX Bite
Asks why you're uninstalling the Chrome extension, turning churn into feedback
Matches the offer to your reason for leaving, e.g., resetting your free credits on the spot
Puts the save attempt inside the removal flow, not in an email after you've gone
Often uses:
Last updated: 27/08/2026
UX Bites
Real world examples
There are more than 1400 UX Bites like this
Subscribe to BFM+
If features can be coded in minutes, thoughtful design is what wins
- Unlock the entire library
- Create custom UX courses
- Access our AI tools
£12 per monthbilled annually
or, wait for the free stuff
Join the free newsletter
Get the free content when it's released, straight to your inbox, no account required
"An exceptional resource for learning how to build habit-forming products that people love."
"I’d never met anybody who looks at usability and UX the way I do until I met Peter. Only he’s smarter."
"The completest view of the psychological underpinnings of human behaviour that I’ve ever seen."
"What a nice idea! Christopher Alexander would be proud to see patterns collected like this."
