FaceID reminder (great timing)

MonzoNov 2023

Unlock every UX Bite with BFM+

View Plans

🍪

More Bites

Jam-packed with psychology

Jam-packed with psychology

Right before you create an account, Ahead use three pieces of clever psychology: framing (x2) and compliance.

When the CTA is hidden...

When the CTA is hidden...

If the order button is out of view in the checkout, Too Good To Go will show a prompt to scroll.

Custom designed perks

Custom designed perks

The Monzo Perks redemption screen has a dynamic design depending on what you're redeeming.

Starter challenges on Twitch

Starter challenges on Twitch

When you start streaming on Twitch, they'll give you a few challenges. These set achievable targets, without you having to lower your own aspirations.

Popcorn alerts

Popcorn alerts

When pre-ordering cinema snacks on Fandango, you can ask to be texted 10 minutes before it's ready to collect.

You look like your passport

You look like your passport

When verifying your ID, Incode will show a picture of your ID next to your recent selfie, and then merge the two as it completes.

🚀

Related Case Studies

BFM+ Exclusive

Unlock all 76 case studies with BFM+

View Plans
Is This Why Users Are Ignoring Your Features?

Is This Why Users Are Ignoring Your Features?Preview this content

Simple techniques to increase feature usage, retention and ultimately alter how users perceive the value of your product.

BFM+ Exclusive

Unlock all 76 case studies with BFM+

View Plans
The Psychological Reason You Hate Chatbots
CHATBOTSCase Study

The Psychological Reason You Hate ChatbotsPreview this content

They aren't exactly the future of customer service that we were promised. This is why you hate them though.

BFM+ Exclusive

Unlock all 76 case studies with BFM+

View Plans
Payments: slow and shallow experiences
UX of BankingCase Study

Payments: slow and shallow experiencesPreview this content

Deconstructing the notion that these banks have feature parity in 2023.

BFM+ Exclusive

Unlock all 76 case studies with BFM+

View Plans
The hidden complexity of bank cards
UX of BankingCase Study

The hidden complexity of bank cardsPreview this content

Historically, bank cards were relatively simple rectangles of plastic. But not any more.

BFM+ Exclusive

Unlock all 76 case studies with BFM+

View Plans
900 days of progress
UX of BankingCase Study

900 days of progressPreview this content

A unique opportunity to revisit these 12 banks, re-benchmark them, and highlight what 900 days of progress looks like.

BFM+ Exclusive

Unlock all 76 case studies with BFM+

View Plans
Monzo vs Starling: Overdrafts
MONZO VS STARLINGCase Study

Monzo vs Starling: OverdraftsPreview this content

Their core products are incredibly strong, but the cracks start to appear when you get even deeper into their experiences.