Loading
Swap
An AI-led storefront
Swap powers returns for merchants, and nudges refunds towards exchanges. Our UX Bites show how it uses dynamic value filters to keep revenue in the basket.
Key takeaways from 1 UX Bite
Offers an exchange at the moment a refund is requested, not after
Dynamic filters surface items around the same value, so swapping feels effortless
Shows retention being designed into the returns flow, not just the purchase flow
Last updated: 27/08/2026
UX Bites
Real world examples
There are more than 1400 UX Bites like this
Subscribe to BFM+
If features can be coded in minutes, thoughtful design is what wins
- Unlock the entire library
- Create custom UX courses
- Access our AI tools
£12 per monthbilled annually
or, wait for the free stuff
Join the free newsletter
Get the free content when it's released, straight to your inbox, no account required
"An exceptional resource for learning how to build habit-forming products that people love."
"I’d never met anybody who looks at usability and UX the way I do until I met Peter. Only he’s smarter."
"The completest view of the psychological underpinnings of human behaviour that I’ve ever seen."
"What a nice idea! Christopher Alexander would be proud to see patterns collected like this."
