+9 more
Natwest
British banking
NatWest sits inside our multi-year benchmark of 12 UK banks, covering account opening, first payments, card freezing, Open Banking and support, re-tested over 900 days.
Key takeaways from 9 Case Studies
Account opening measured in days and clicks — challengers beat the traditional banks on both
Payment features judged on depth and speed, not just whether they technically exist
Re-tested after 900 days to show which fixes stuck, e.g. card freezing and support routes
UX Case Studies
+9 more
+9 moreThe hidden complexity of bank cards
+9 more900 days of progress
+9 moreCustomer support
+9 moreOpen Banking
+9 moreMaking an international payment
+9 moreFreezing my card
+9 moreMaking my first payment
+9 moreOpening 12 bank accounts
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