+9 more
Santander
Global banking
Santander features in our benchmarks of 12 UK banks, covering account opening, card freezing, international payments, Open Banking and customer support.
Key takeaways from 9 Case Studies
Santander sat with the traditional banks: account opening took days and far more clicks
Re-benchmarked 900 days later, showing how slowly legacy payment and card flows improve
Card freezing and international payments show features that exist but stay buried
Last updated: 27/08/2026
UX Case Studies
+9 more
+9 moreThe hidden complexity of bank cards
+9 more900 days of progress
+9 moreCustomer support
+9 moreOpen Banking
+9 moreMaking an international payment
+9 moreFreezing my card
+9 moreMaking my first payment
+9 moreOpening 12 bank accounts
There are more than 1400 UX Bites like this
Subscribe to BFM+
If features can be coded in minutes, thoughtful design is what wins
- Unlock the entire library
- Create custom UX courses
- Access our AI tools
£8/monthbilled annually
or, wait for the free stuff
Join the free newsletter
Get the free content when it's released, straight to your inbox, no account required
"An exceptional resource for learning how to build habit-forming products that people love."
"I’d never met anybody who looks at usability and UX the way I do until I met Peter. Only he’s smarter."
"The completest view of the psychological underpinnings of human behaviour that I’ve ever seen."
"What a nice idea! Christopher Alexander would be proud to see patterns collected like this."
