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Home
Company
HSBC
HSBC

HSBC

Global banking

HSBC appears across our case studies benchmarking 12 UK banks over 900 days, covering account opening, card freezing, international payments, Open Banking and support.

Key takeaways from 9 Case Studies

  • Account opening was measured in days and clicks; the 900-day re-benchmark shows what got fixed

  • Slow international payment and Open Banking flows show feature parity isn't experience parity

  • Card freezing and support lagged behind — safety-net journeys got the least design attention

Similar companies:

Finance
Stride logo
Stride
Natwest logo
Natwest
Rocket Money logo
Rocket Money
First Direct logo
First Direct
Starling logo
Starling
Last updated: 27/08/2026

UX Case Studies

Case Study:
Monzo logoRevolut logoStarling logo+9 more

8 mins

Payments: slow and shallow experiences

Monzo large logo
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Case Study:
Monzo logoRevolut logoStarling logo+9 more

21 mins

The hidden complexity of bank cards

Revolut logo
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Case Study:
Monzo logoRevolut logoStarling logo+9 more

8 mins

900 days of progress

Starling
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Case Study:
Monzo logoRevolut logoStarling logo+9 more

11 mins

Customer support

Starling
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Case Study:
Monzo logoRevolut logoStarling logo+9 more

12 mins

Open Banking

Barclays
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Preview
Case Study:
Monzo logoRevolut logoStarling logo+9 more

14 mins

Making an international payment

Santander
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Case Study:
Monzo logoRevolut logoStarling logo+9 more

11 mins

Freezing my card

Nationwide
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Preview
Case Study:
Monzo logoRevolut logoStarling logo+9 more

14 mins

Making my first payment

Revolut logo
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Case Study:
Monzo logoRevolut logoStarling logo+9 more

15 mins

Opening 12 bank accounts

Monzo large logo
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Preview
Brand logo. A single bold letter "S" on a plain background, with no interface, controls or screen content shown.App icon or splash screen showing the brand's stylised letter "M" logo on its own, with no other interface elements, buttons or text visible.

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