HSBC
Global banking
HSBC appears across our case studies benchmarking 12 UK banks over 900 days, covering account opening, card freezing, international payments, Open Banking and support.
Key takeaways from 9 Case Studies
Account opening was measured in days and clicks; the 900-day re-benchmark shows what got fixed
Slow international payment and Open Banking flows show feature parity isn't experience parity
Card freezing and support lagged behind — safety-net journeys got the least design attention
Last updated: 27/08/2026
Case Studies
UX Case Studies
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