Lloyds
British banking
Lloyds runs through our UK banking benchmarks, from opening 12 accounts to freezing cards, international payments and Open Banking, showing where legacy flows trail challengers.
Key takeaways from 9 Case Studies
Account opening took more days and more clicks than the challenger banks in the same benchmark
Challenger apps surfaced card freezing far more accessibly than the legacy banks tested
Re-benchmarking 900 days later showed which payment flows stayed slow and shallow
Case Studies
UX Case Studies
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Payments: slow and shallow experiences
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