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Home
Company
Nationwide
Nationwide

Nationwide

Building society

Nationwide sits in our benchmark of 12 UK banks, covering account opening, first payments, card freezing, Open Banking, support and 900 days of measured progress.

Key takeaways from 9 Case Studies

  • Challenger banks opened accounts in days with fewer clicks; the legacy banks took far longer.

  • Card freezing is buried in legacy apps, yet Barclays still beat challengers on the whole flow.

  • Re-benchmarking after 900 days showed feature parity hiding slow, shallow payment experiences.

Similar companies:

Finance
Apple Card logo
Apple Card
Bank of America logo
Bank of America
Hargreaves Lansdown logo
Hargreaves Lansdown
Robinhood logo
Robinhood
PayTM logo
PayTM
Last updated: 27/08/2026

UX Case Studies

Case Study:
Monzo logoRevolut logoStarling logo+9 more

8 mins

Payments: slow and shallow experiences

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Case Study:
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21 mins

The hidden complexity of bank cards

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Case Study:
Monzo logoRevolut logoStarling logo+9 more

8 mins

900 days of progress

Starling
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Case Study:
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11 mins

Customer support

Starling
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Case Study:
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12 mins

Open Banking

Barclays
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Case Study:
Monzo logoRevolut logoStarling logo+9 more

14 mins

Making an international payment

Santander
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Case Study:
Monzo logoRevolut logoStarling logo+9 more

11 mins

Freezing my card

Nationwide
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Case Study:
Monzo logoRevolut logoStarling logo+9 more

14 mins

Making my first payment

Revolut logo
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Case Study:
Monzo logoRevolut logoStarling logo+9 more

15 mins

Opening 12 bank accounts

Monzo large logo
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Preview
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