+9 more
Nationwide
Building society
Nationwide sits in our benchmark of 12 UK banks, covering account opening, first payments, card freezing, Open Banking, support and 900 days of measured progress.
Key takeaways from 9 Case Studies
Challenger banks opened accounts in days with fewer clicks; the legacy banks took far longer.
Card freezing is buried in legacy apps, yet Barclays still beat challengers on the whole flow.
Re-benchmarking after 900 days showed feature parity hiding slow, shallow payment experiences.
Last updated: 27/08/2026
UX Case Studies
+9 more
+9 moreThe hidden complexity of bank cards
+9 more900 days of progress
+9 moreCustomer support
+9 moreOpen Banking
+9 moreMaking an international payment
+9 moreFreezing my card
+9 moreMaking my first payment
+9 moreOpening 12 bank accounts
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