UX Content
  • Case Studies
  • UX Bites
  • Cheatsheets
  • Psychology
BFM+
  • AI Insights
  • Tiers & pricing
  • Free newsletter
  • Login
  • Archive
Other
  • About
  • Help
  • Changelog
Services
UX audits

A complete audit of your user experience, delivered in a format that you can't ignore.

Book an audit

Built for Mars Ltd is a company registered in England and Wales (Company No. 12731987).

  • Case Studies
    UX Case Studies

    Impactful UX lessons and techniques, crafted into 85 digestible stories.

    • Advanced UX techniques

    • Learn product psychology

    • Full of memes

    How to get the most from Case Studies

    • Browse all UX Studies
    • Browse collections
    • Join free UX newsletter

    Popular Filters

    • Mastering Onboarding
    • Reduce Churn
    • Product Psychology
  • UX Bites
    UX Bites

    Find the best UX ideas, trends and innovations, at warp speed.

    • Niche solutions and ideas

    • See behind paywalls

    • Competitive research

    How to get the most from UX Bites

    • Browse all UX Bites
    • Submit UX Bite
    • Join free UX newsletter

    Popular Filters

    • Onboarding Magic
    • Reduce Churn
    • User Delight
  • Cheatsheets
    Cheatsheets

    Guides on specific topics, using real examples to help you copy like a pro.

    • Fast track progress

    • Copy like a pro

    • Accelerate A/B tests

    How to get the most from Cheatsheets

    • Browse all Cheatsheets
    • Join free UX newsletter

    Popular Filters

    • Account Creation
    • Checkouts
    • Forming Habits
  • Psychology
    UX Psychology

    Learn how to effectively use product psychology in your designs.

    • Better design decisions

    • Improve user research

    • Understand biases

    How to get the most from UX Psychology

    • Go to UX Glossary
    • Join free UX newsletter

    Popular Filters

    • Improve Conversion Rates
    • Reduce Churn
    • Purchases
  • More
    • Search
    • AI Insights
      BETA
    • UX audits
    • Free UX newsletter
    • About us
    • Changelog
Search
LoginUpgrade to BFM+
UX analysis
Series

UX of Banking

BFM+Exclusive
15 min to learn...

Opening 12 bank accounts

with aCase Study
focused on
Monzo Logo
Revolut Logo
Starling Logo
+9 more
Monzo large logo
Preview study
Benchmarking

The challenger banks were significantly quicker (in days) and required less effort (in clicks) to get an active account.

Case StudyMay 21, 2020
Preview study
BFM+Exclusive
14 min to learn...

Making my first payment

with aCase Study
focused on
Monzo Logo
Revolut Logo
Starling Logo
+9 more
Revolut logo
Preview study

With a few exceptions, there wasnt a huge variance in the amount of effort, or time taken to send a payment from any of the banks.

Case StudyMay 28, 2020
Preview study
BFM+Exclusive
11 min to learn...

Freezing my card

with aCase Study
focused on
Monzo Logo
Revolut Logo
Starling Logo
+9 more
Nationwide
Preview study

Whilst the challenger banks have made this feature more accessible, they had a poor overall experience. Barclays was considerably better.

Case StudyJun 4, 2020
Preview study
BFM+Exclusive
14 min to learn...

Making an international payment

with aCase Study
focused on
Monzo Logo
Revolut Logo
Starling Logo
+9 more
Santander
Preview study

Quite clearly, if you want to make international payments frequently you have to use a challenger bank, or Barclays.

Case StudyJun 11, 2020
Preview study
BFM+Exclusive
12 min to learn...

Open Banking

with aCase Study
focused on
Monzo Logo
Revolut Logo
Starling Logo
+9 more
Barclays
Preview study

Although the challenger banks were considerably faster, all of the banks could improve the experience of using Open Banking.

Case StudyJun 18, 2020
Preview study
BFM+Exclusive
11 min to learn...

Customer support

with aCase Study
focused on
Monzo Logo
Revolut Logo
Starling Logo
+9 more
Starling
Preview study

There are some clear winners and losers here. But overall, the user experience of customer support is desperate for some innovation.

Case StudyJun 25, 2020
Preview study
BFM+Exclusive
8 min to learn...

900 days of progress

with aCase Study
focused on
Monzo Logo
Revolut Logo
Starling Logo
+9 more
Starling
Preview study

A unique opportunity to revisit these 12 banks, re-benchmark them, and highlight what 900 days of progress looks like.

Case StudyJan 17, 2023
Preview study
BFM+Exclusive
21 min to learn...

The hidden complexity of bank cards

with aCase Study
focused on
Monzo Logo
Revolut Logo
Starling Logo
+9 more
Revolut logo
Preview study

Historically, bank cards were relatively simple rectangles of plastic. But not any more.

Case StudyJan 24, 2023
Preview study
BFM+Exclusive
8 min to learn...

Payments: slow and shallow experiences

with aCase Study
focused on
Monzo Logo
Revolut Logo
Starling Logo
+9 more
Monzo large logo
Preview study

Deconstructing the notion that these banks have feature parity in 2023.

Case StudyFeb 6, 2023
Preview study