⌛️
A cognitive bias, often called the 'availability heuristic', is where people will favour recent events over historic ones.
Featured in 1 UX Bite
Similar psychology:
Likely impacts:
If a user's most recent interaction is positive, recency bias could make them more likely to recommend you, even if earlier experiences were more mixed.
Surfacing recently viewed or recently relevant content may capture more of users' attention, as recency bias pulls their focus towards what's freshest.
Keeping lists of important content short might improve users' understanding, as they tend to recall the first and last items but lose track of the middle ones.
Fixing obvious errors quickly could prevent a drop in perceived value, as recency bias means one recent bug may make the whole product feel unreliable.
Ending sessions or flows on a positive note may increase users' overall satisfaction, as recency bias lets the latest experience shape how they feel about you.