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A cognitive bias, often called the 'availability heuristic', is where people will favour recent events over historic ones.
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Similar psychology:
Likely impacts:
Fixing obvious errors quickly might help protect referrals, as recency bias means a single recent bad experience could outweigh many positive ones.
Placing your best features at the start or end of a demo could increase user attention, as recency bias makes those final moments more memorable.
Keeping lists of key information short may improve user understanding, as recency bias means items buried in the middle are harder to remember.
Surfacing recently viewed items could increase the perceived value of your product, as it helps users track the options freshest in their minds.
Ending key flows on a positive note might increase user happiness, as recency bias means the latest experience can shape their overall opinion.