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Home
Case Studies
Converting Readers into Paying Subscribers (or not)
BFM+Exclusive

Converting Readers into Paying Subscribers (or not)

6 mins
about Wall Street Journal
WSJ logo
  • Case study

Paywalls may be a necessary annoyance in journalism—without it, content platforms could be reliant on advertisers, and influenced by their motives.

In 2021, approximately 20% of Americans paid for news in some format, more than double the 9% of Britains. The worldwide average appears to be ∼20%.

I support paying for journalism, but why does the experience have to be so uncomfortable?

The plans can be confusing, there are introductory rates which silently shoot up 1000% after 3 months, and cancelling can be a nightmare.

The Wall Street Journal (WSJ) is a prestigious outlet, and with 3 million paying subscribers, has been one of the most successful at converting eyeballs.

So why does it take more clicks to subscribe to the WSJ, than it does to open a bank account?

Snorkels on; let's dive in.

Case study

Profile photo. A circular headshot of a smiling young man with short tousled hair and round glasses, suitable as an author avatar or user profile picture. No interface elements are shown.

Written by Peter Ramsey

Consultant to 100+ companies

Part of:
Purchases & Subscriptions
Published: 05/05/2022
Last edited: 01/04/2025

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