Skip to main content

Loading

Loading...

Archive — UX Case Studies | Page 2

BFM+

Account

Log inAccess your library and activities
SubscribeUnlock all features and access to the library

Learn from the best companies in the world

A library of content that even non-designers find interesting.

Subscribe today Subscribe today

Learn UX

Structured learning

UX BootcampEnroll in a 5-week bootcamp
PathwaysCreate custom learning Pathways to work towards any goal, industry or topic
CollectionsBrowse Case Studies by key topics
QuizzesTest your knowledge

Explore the library

Case StudiesSlideshows that are packed with research
UX BitesReal examples of design magic
CheatsheetsQuickly level up in a particular area
Product PsychologyLearn the essentials
NewsletterGet research straight to your inbox
CompaniesBrowse by company

Learn from the best companies in the world

A library of content that even non-designers find interesting.

Subscribe today Subscribe today

Improve your designs

Tools to help you

AI InsightsUpload screenshots of your design, and get instant feedback from our AI
MCPAccess the entire library from your favourite agent
Figma pluginAccess our AI tools, and our entire library, directly from Figma

One-to-one help

UX AuditsThe fast-track for growth

Includes tools that help you ship better products

Learning never stops, but sometimes you need a little more.

Subscribe today Subscribe today

Search for Case Studies

Log in Subscribe today

Case Studies

Case Studies

The Psychological Reason You Hate Chatbots - Intercom

Which is better; Zoom, Teams or Meet? - Zoom

When (and why) Accidental Noise Creates Churn - LinkedIn

Benchmarking the UX of 6 delivery companies - FedEx

The Billion Dollar Missed Opportunity - Zara

Optimising a Checkout for Impulse Purchases - Hellofresh

How (not) to get people to download your app - Reddit

Understanding the growth engine of Threads - Threads

How (and why) Wise leverage radical transparency - Wise

Product Builders: Don't Copy Ticketmaster - Ticketmaster

Using Dark Patterns to Overcharge for Pizza - Dominos

A Masterclass In Pricing Psychology - Netflix

Payments: slow and shallow experiences - Monzo

The hidden complexity of bank cards - Monzo

900 days of progress - Monzo

Lessons from the Flaws of an Advertising Giant - Google

The complexity of credit scores - Credit Karma

HBO's Beautiful Design Is Also Terrible UX - HBO

How Docusign Could Reduce Friction With Reactivation - Docusign

Apple Maps vs Google Maps - Apple

Why 91% of Visitors Don't Purchase Tickets - Delta

Converting Readers into Paying Subscribers (or not) - Wall Street Journal

Elon's Twitter, I mean X - Twitter

Revolut Junior: Simple Enough For Children? - Revolut

Why the Gmail App is Unsatisfying For New Users - Google

Page 2 of 4

UX Content

Case Studies
UX Bites
Cheatsheets
Psychology

BFM+

Instant Feedback
MCP
Figma Plugin
Tiers & pricing
Free newsletter
Log in

Other

Archive
About
Help
Changelog

Services

A complete audit of your user experience, delivered in a format that you can't ignore.

Built for Mars Ltd is a company registered in England and Wales (Company No. 12731987).